Last Updated: January 2024
This Privacy Policy explains how Ignis Forge Velthor collects, uses, and protects your personal information.
Information We Collect
Personal Information
- Name and contact details
- Billing and payment information
- Government-issued ID for verification
- Special requests and preferences
Usage Data
- Website browsing patterns
- Device and browser information
- IP address and location data
- Cookies and tracking technologies
How We Use Your Information
Reservation Management
Process bookings, manage your stay, and provide personalized service during your visit to our industrial luxury hotel.
Communication
Send booking confirmations, updates about your reservation, and promotional offers for our facilities and services.
Legal Compliance
Comply with Canadian privacy laws, tax regulations, and other legal requirements for hospitality businesses.
Data Protection & Security
Security Measures
- SSL encryption for all data transmission
- Secure payment processing systems
- Regular security audits and updates
- Limited access to personal information
- Staff training on data protection
Your Rights Under Canadian Privacy Law
Access Rights
You have the right to request access to your personal information and receive a copy of the data we hold about you.
Correction Rights
You can request corrections to any inaccurate or incomplete personal information we have on file.
Deletion Rights
You may request deletion of your personal information, subject to legal and business requirements.
Opt-out Rights
You can opt-out of marketing communications at any time by contacting us or using unsubscribe links.
Cookies & Tracking
Essential Cookies
Required for basic website functionality and security.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our hotel and providing services to you, including:
- Payment processing companies
- Reservation system providers
- Email marketing platforms
- Analytics and website optimization tools
- Customer support platforms
- Legal and accounting services
Contact Information
Privacy Questions
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
- Phone: (604) 555-0192
- Email: reservations@ignisforgevelthor.info
- Address: 1250 Coal Harbour Quay, Vancouver, BC V6C 3N1, Canada
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.